Frequently Asked Questions:
How does it work?
We use a HIPAA-approved and reliable online communication platform, Zoom. It is as simple and available as other video chat applications, like FaceTime and Skype. It can be used on any mobile device, PC, and Mac.
Your therapist will send you an email, click on the link provided in the email and the Zoom program will be installed on your device. When it’s time for your appointment, simply click on the link in the email and you will be connected automatically.
Can I use my insurance?
Most of our providers are ‘in-network’ with many insurance companies, almost all of whom currently cover remote sessions. Contact your insurance company to see if you are eligible for added benefits like no copays. We also offer competitive out-of-pocket fees for this service.
Is it secure? How is my privacy protected?
Yes, we use a HIPAA approved platform that utilizes multi-layer, end-to-end encryption that never stores personal information.