Frequently Asked Questions:
How does it work?
We use a HIPAA-approved and reliable online communication platform called Ring Central. It is as simple and available as other video chat applications, such as FaceTime and Zoom. It can be used on any mobile device, PC, or Mac.
For your virtual appointment, your therapist will send you an email with the Ring Central link. Click on the link provided in the email to create a Ring Central login on your phone or internet browser. When it’s time for your appointment, simply click on the link in the email and you will be connected automatically.
*The only web browser that does not currently support Ring Central is Safari*
Can I use my insurance?
Most of our providers are ‘in-network’ with most major insurance companies, almost all of whom currently cover remote sessions. Contact your insurance company to see if you are eligible for added benefits like no co-pays. We also offer competitive out-of-pocket fees for this service.
Is it secure? How is my privacy protected?
Yes, we use a HIPAA approved platform that utilizes multi-layer, end-to-end encryption that never stores personal information.