As a patient of LifeWay Counseling Centers, Inc., you have the right to request that we communicate with you
by electronic mail (email). It is also your right to be informed in sufficient detail about the risks of
communicating via email with your healthcare provider or office, and how LifeWay Counseling Centers, Inc. will
use and disclose provider/patient email.
If you have an urgent or an emergency situation, call 911 or go to your nearest emergency room for
treatment. Email should not be used to request assistance or to describe an urgent or emergency situation
since response to emails between you and your health care provider may be hours or days apart. Email
messages may be inadvertently missed, and a response is not guaranteed.
Email messages have inherent privacy risks, because they may be transmitted over many networks that are
not guaranteed to be secure. Communications over the Internet and/or using the email system are usually not
encrypted and are inherently insecure. You should not communicate any information with your health care
provider that you wish to remain confidential.
Your email message is not a private communication between you and your doctor or therapist. Office staff at
LifeWay Counseling Centers, Inc. may read your email message in order to forward or to process and respond
to your email. At your healthcare provider’s discretion, your email messages and any and all responses to
them may become part of your medical record.